Contact

Yes! Once your order has been processed and shipped, you’ll receive a confirmation email with your tracking information. This email will include a direct link so you can easily follow your package’s journey and see real-time updates on its delivery status. If you don’t see the email right away, be sure to check your spam or promotions folder just in case.

At La Fortuna, every order is carefully inspected before it is shipped. Due to the limited nature of our collections, all sales are final.

We do not accept returns, refunds, or size exchanges. Please review our sizing information carefully before placing your order. If you have any questions about sizing, feel free to contact us before purchasing, and we'll be happy to help.

If your item arrives damaged or defective, please contact us within 7 days of delivery with your order number and clear photos of the damaged item and packaging. Once your claim has been reviewed and approved, we will gladly send a replacement for the same item at no additional cost.

Items damaged due to normal wear and tear, improper care, or misuse are not eligible for replacement.

For any questions regarding your order or to report a damaged item, please contact us through the Contact page or email us, and our team will be happy to assist you.

Yes, we ship worldwide! No matter where you’re located, you can enjoy our collections and have your order delivered straight to your door. International shipping rates and delivery times are automatically calculated at checkout, so you’ll know exactly what to expect before placing your order. We work with reliable carriers to ensure your package arrives safely and as quickly as possible, wherever you are in the world.

Please note that international orders may be subject to customs duties, taxes, or import fees once they reach your country. These charges are determined by your local customs office and are the responsibility of the customer. We don’t have control over these fees, and they are not included in the total price at checkout. We recommend checking with your local customs office for more information about potential charges before placing your order.

Your payment information is always safe with us. Our store is powered by Shopify, which uses industry-standard encryption and security measures to protect your personal and payment details. Shopify is PCI-compliant and trusted by millions of businesses worldwide, so you can shop with confidence knowing your information is handled securely from checkout to delivery.